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Terms & Conditions

The following Terms & Conditions do not affect your statutory rights.

Special Customer Terms & Conditions

Any customers orders containing special conditions, will only be accepted by Phoenix Healthcare on the understanding that they do not conflict or vary, from our own Terms & Conditions of sale.

Carriage and Packing Charges

Carriage will be charged on all U.K. deliveries at cost, unless prior arrangements are agreed with Phoenix Healthcare Products in writing.


Prices will be maintained according to current lists, for as long as possible, but may be subject to change without prior notice. Prices charged will be those ruling at the date of dispatch and strictly nett.

Value Added Tax

All prices quoted are exclusive of VAT which will be charged, where applicable, at the time of dispatch. Exemption claims must be supported by appropriate written certification, at the time of order.

Settlement Terms

Payment terms on all orders processed, within the U.K. are strictly 30 days from invoice date.

Interest Charges

The company reserves the right to charge interest, on overdue accounts, at a rate 3% above U.K. bank base rates.

Reservation of Title

Ownership of goods and right of title to those goods will not pass to the purchaser until the invoice is paid in full.

Delivery Dates

The company will provide customers with estimated delivery times, but cannot accept any liability for failure to achieve these delivery times.

Return of Goods

All returns for credit must be previously agreed in writing. Please contact our customer service dept who will advise you in the correct procedures for all return items. A re-stocking charge of 20% of the value of the goods may be charged. It will be the customers responsibility to return the goods at their expense within 10 working days from the invoice date. All returned goods must be in the original packaging, clean and unused.

Cancellation of Orders

Cancellation of orders must be notified to the company in writing and only with prior agreement of the company.

Warranty and Service

All Phoenix Healthcare Products are subject to a minimum warranty/guarantee of one full year, from date of invoice. All second hand equipment sold carries a six month warranty. Any claim must be submitted in writing, whereupon at the company's option, goods may be repaired, replaced or a refund given, dependant upon satisfactory evidence that the goods are faulty. No liability can be accepted for consequential damage, injury or loss of revenue, arising from defective items. Phoenix Healthcare employ qualified and fully certified field service engineers to maintain all Phoenix Healthcare Products.

Catalogue Illustrations & Descriptions

Every care has been taken to ensure that descriptions and illustrations are accurate throughout the website, although this information is only issued as a guide the identity of goods, and slight product changes may be made, without prior notification to the customer.

Service Contracts

Phoenix Healthcare reserves the right to cancel service contracts at any time giving 60 days notice in writing.

Loan Equipment

Loan equipment for non-warranty items will only be provided at the discretion of Phoenix Healthcare. Phoenix Healthcare cannot be held responsible for any loss of income incurred by the physiotherapist whilst equipment is being repaired or in transit.

Disclaimer Notice

Every endeavour has been made to ensure that the information given herein is true and reliable but is given only as a guidance to our customers. The company cannot accept any responsibility for the loss or damage that may result from the use of the information due to the possibility of variations of the processing or working conditions and of workmanship outside or our control. Users are advised to confirm the suitability of products by their own tests.

All field service visits will incur a call-out charge and an hourly rate charge.


Recycle your old electricals here!

If you’re buying a new electrical item, we will recycle your old one free of charge.


Please do not throw electrical equipment (including those items marked with this symbol) in

your bin. This is because:

  • Unwanted electrical equipment is the UKs fastest growing type of waste.
  • Many electrical items can be repaired or recycled, saving natural resources and the environment.
  • If we do not recycle electrical items they will end up in landfill where hazardous substances will

leak out and cause soil and water contamination – harming wildlife and also human health.


The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate

collection and environmentally friendly processing of these items. In the UK, distributors including retailers

must provide a system which allows all customers buying new electrical equipment the opportunity to

recycle their old items free of charge. As a responsible retailer, we have met the requirements placed

on us by offering all customers buying new electrical equipment free take-back of their old electricals

on a like-for-like basis at our office. Unwanted items should be returned within 28 days of purchasing

your new product.